All Systems Operational

Updated a few seconds ago

Shared Services

Operational

Production TMS

Operational

Quality TMS

Operational

Final Mile

Operational

Back Office

Operational

Claims Services

Operational

ITS NxGen

Operational

Edge

Operational

External Services

AWS EC2

Amazon Web Services

Cloudflare

DHL

Fedex

MS Office365

Mimecast

SendGrid

Status.io

UPS

7

Upcoming Maintenances

0

Days Until Next Maintenance

1

Incidents Last 7 Days

Scheduled Maintenance

TMS Server Maintenance Planned Maintenance

Schedule

April 29, 2024 9:00PM - April 30, 2024 12:00AM EDT

Components

Production TMS

Locations

NADC266PA, NADC285PA, NADC287PA, NAMT025PA

Description

On April 29 , between 9:00pm - 10:59pm ET, your TMS server will be unavailable for up to 90 minutes. To ensure the continued performance and security of our services, the current version may be upgraded to a point release as necessary. This proactive measure is taken to mitigate any known issues and maintain the integrity of our system. No action should be necessary on your part. If you are unable to log into the server after 11:01pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.
New TMS Product ReleasePlanned Maintenance

Schedule

April 29, 2024 10:00PM - 11:00PM EDT

Components

Shared Services

Locations

Carma

Description

MercuryGate International is pleased to announce a new Product Release for your TMS server on Monday night, April 29th, 2024, at 10:00pm EST. On April 29th, between 10:00pm - 11:00pm EST, your server will be unavailable for up to 15 minutes. Please submit a case with any issues or concerns that may arise after the release is applied.
New TMS Product ReleasePlanned Maintenance

Schedule

April 30, 2024 6:00AM - 7:00AM EDT

Components

Production TMS

Locations

NAMT005PA, NAMT013PA, NAMT017PA, NAMT003PA2

Description

MercuryGate International is pleased to announce a new Product Release for your TMS server on Tuesday morning, April 30th, 2024, at 06:00 am EST. On April 30th, between 06:00am - 07:00am EST, your server will be unavailable for up to 15 minutes. Please submit a case with any issues or concerns that may arise after the release is applied.
New TMS Product ReleasePlanned Maintenance

Schedule

May 2, 2024 6:00AM - 7:00AM EDT

Components

Production TMS

Locations

NAMT000PA, NAMT001PA, NAMT002PA, NAMT004PA, NAMT006PA, NAMT007PA, NAMT008PA, NAMT009PA, NAMT010PA, NAMT011PA, NAMT012PA, NAMT014PA, NAMT015PA, NAMT016PA, NAMT018PA, NAMT019PA, NAMT020PA, NAMT021PA, NAMT380PA, NAMT007PA2, NAMT007PA3, NAMT011PA2, NAMT000PA, NAMT004PA, NAMT020PA, NAMT021PA, NAMT022PA, EUMT001PA, NAMT023PA, NAMT024PA, NAMT025PA, NAMT026PA, NAMT027PA, EUMT002PA

Description

MercuryGate International is pleased to announce a new Product Release for your TMS server on Thursday morning, May 2nd, 2024, at 06:00 am EST. On May 2nd, between 06:00am - 07:00am EST, your server will be unavailable for up to 15 minutes. Please submit a case with any issues or concerns that may arise after the release is applied.
TMS Server Maintenance Planned Maintenance

Schedule

May 2, 2024 9:00PM - May 3, 2024 12:00AM EDT

Components

Production TMS

Locations

NADC282PA, NADC294PA, NADC334PA

Description

On May 2 , between 9:00pm - 10:59pm ET, your TMS server will be unavailable for up to 90 minutes. To ensure the continued performance and security of our services, the current version may be upgraded to a point release as necessary. This proactive measure is taken to mitigate any known issues and maintain the integrity of our system. No action should be necessary on your part. If you are unable to log into the server after 11:01pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.
TMS Server Maintenance Planned Maintenance

Schedule

May 6, 2024 9:00PM - May 7, 2024 12:00AM EDT

Components

Production TMS

Locations

NAMT002PA, NAMT018PA

Description

On May 6 , between 9:00pm - 10:59pm ET, your TMS server will be unavailable for up to 90 minutes. To ensure the continued performance and security of our services, the current version may be upgraded to a point release as necessary. This proactive measure is taken to mitigate any known issues and maintain the integrity of our system. No action should be necessary on your part. If you are unable to log into the server after 11:01pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.
TMS Production PromotesPlanned Maintenance

Schedule

June 26, 2024 10:00PM - 10:30PM EDT

Components

Production TMS

Locations

NADC262PA, NADC272PA, NADC276PA, NADC278PA, NADC280PA, NADC283PA, NADC299PA, NADC309PA

Description

As per our current update policy and previous notice, the below production tenants will be promoted to 3.38.8 on June 26th unless a prior promote is requested. If the tenants are promoted to 3.37 or higher prior to June 26th no promote will occur. See https://status-files.mercurygate.com/Update_announcment.pdf for details on the policy.

History (Last 7 days)

TMS Server MaintenancePlanned Maintenance

Description

For up to 10 minutes during this period, the Production MercuryGate TMS application may not be available. No action should be necessary on your part.


Components

Production TMS


Locations

NADC309PA


Schedule

April 26, 2024 10:00PM - April 26, 2024 10:30PM EDT


April 26, 2024 10:00PM EDT
[Update] Scheduled maintenance is starting.

April 26, 2024 10:30PM EDT
[Update] Scheduled maintenance is complete.
Investigating issues with MT8Degraded Performance

Incident Status

Degraded Performance


Components

Production TMS


Locations

NAMT008PA



April 26, 2024 11:05AM EDT
[Investigating] We’re currently investigating reports of a potential service interruption with MT8. We apologize for any inconvenience and will post another update as soon as we learn more.

April 26, 2024 11:14AM EDT
[Identified] We’re currently working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more.

April 26, 2024 12:10PM EDT
[Identified] We are still working on implementing the fix. We are expecting to see normal operation to be restored within the next hour. We will update if there are any changes.

April 26, 2024 12:57PM EDT
[Monitoring] We have implemented a fix for the issue. Normal performance should be returned. Please let us know if you are still seeing a large amount of timeouts. If so please provide details.

April 26, 2024 2:02PM EDT
[Monitoring] We are still seeing intermittent timeouts and are continuing to work on the issue. We have engaged our vendor to assist.

April 26, 2024 2:43PM EDT
[Monitoring] We are still engaged with our vendor working on the issue. We have identified the issue and we are working on a resolution.

April 26, 2024 3:39PM EDT
[Resolved] We have implemented another fix and you should see better performance. Let us know if you are still seeing issues. Thank you for your patience while we resolved this issue. RCA will be posted once completed.
TMS Server Maintenance Planned Maintenance

Description

On April 25 , between 9:00pm - 12:59am ET, your TMS server will be unavailable for up to 90 minutes. No action should be necessary on your part. If you are unable to log into the server after 1:01am ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS


Locations

NADC251PA, NAMT001PA, NAMT008PA


Schedule

April 25, 2024 9:00PM - April 26, 2024 12:59AM EDT


April 25, 2024 9:00PM EDT
[Update] Scheduled maintenance is starting.

April 26, 2024 12:59AM EDT
[Update] Scheduled maintenance is complete.
TMS Server MaintenancePlanned Maintenance

Description

There will be a CSR Promote to the current TMS Version, updating to version 3.37.16. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 11:59am ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS, Quality TMS


Locations

APMT001PA, NADC325QA


Schedule

April 25, 2024 10:00AM - April 25, 2024 11:59AM EDT


April 25, 2024 10:00AM EDT
[Update] Scheduled maintenance is starting.

April 25, 2024 11:59AM EDT
[Update] Scheduled maintenance is complete.
TMS Server MaintenancePlanned Maintenance

Description

There will be a CSR Promote to the current TMS Version, updating to version 3.37.16. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 11:59pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS, Quality TMS


Locations

NADC297PA, NADC304PA, NADC306PA, NADC344PA, NAMT000PA, NAMT001PA, NAMT002PA, NAMT004PA, NAMT005PA, NAMT006PA, NAMT007PA, NAMT008PA, NAMT009PA, NAMT010PA, NAMT011PA, NAMT012PA, NAMT013PA, NAMT014PA, NAMT015PA, NAMT016PA, NAMT017PA, NAMT018PA, NAMT020PA, NAMT021PA, NADC313QA, NADC332PA2, NADC410PA, NAMT022PA, EUMT001PA, NAMT023PA, NAMT024PA, NAMT025PA, NAMT026PA, NAMT027PA, EUMT002PA


Schedule

April 24, 2024 10:00PM - April 24, 2024 11:59PM EDT


April 24, 2024 10:00PM EDT
[Update] Scheduled maintenance is starting.

April 24, 2024 11:59PM EDT
[Update] Scheduled maintenance is complete.
TMS Server MaintenancePlanned Maintenance

Description

For up to 10 minutes during this period, the Production MercuryGate TMS application may not be available. No action should be necessary on your part.


Components

Production TMS


Locations

EUDC298PA, NADC250PA, NADC251PA, NADC253PA, NADC258PA, NADC262PA, NADC263PA, NADC264PA, NADC265PA, NADC267PA, NADC268PA, NADC269PA, NADC270PA, NADC271PA, NADC272PA, NADC274PA, NADC275PA, NADC276PA, NADC278PA, NADC280PA, NADC281PA, NADC282PA, NADC283PA, NADC284PA, NADC285PA, NADC286PA, NADC287PA, NADC288PA, NADC290PA, NADC291PA, NADC292PA, NADC294PA, NADC295PA, NADC296PA, NADC299PA, NADC301PA, NADC302PA, NADC321PA, NADC334PA, NADC342PA, NADC343PA, NADC418PA, NADC418PA2, NADC389PA, NADC411PA, EUMT001PA, EUMT002PA


Schedule

April 24, 2024 1:00AM - April 24, 2024 3:00AM EDT


April 24, 2024 1:00AM EDT
[Update] Scheduled maintenance is starting.

April 24, 2024 3:00AM EDT
[Update] Scheduled maintenance is complete.
TMS Server MaintenancePlanned Maintenance

Description

For up to 10 minutes during this period, the QA MercuryGate TMS application may not be available. No action should be necessary on your part.


Components

Quality TMS


Locations

EUDC298QA, NADC042QA, NADC159QA, NADC250QA, NADC251QA, NADC253QA, NADC254QA, NADC258QA, NADC260QA, NADC262QA, NADC263QA, NADC264QA, NADC265QA, NADC266QA, NADC267QA, NADC268QA, NADC269QA, NADC270QA, NADC271QA, NADC272QA, NADC274QA, NADC275QA, NADC278QA, NADC280QA, NADC282QA, NADC283QA, NADC284QA, NADC285QA, NADC286QA, NADC287QA, NADC290QA, NADC291QA, NADC292QA, NADC294QA, NADC295QA, NADC296QA, NADC299QA, NADC301QA, NADC302QA, NADC304QA, NADC308QA, NADC309QA, NADC314QA, NADC316QA, NADC317QA, NADC318QA, NADC321QA, NADC324QA, NADC325QA, NADC326QA, NADC328QA, NADC331QA, NADC332QA, NADC334QA, NADC342QA, NADC343QA, NADC345QA, NADC348QA, NADC361QA, NADC364QA, NADC366QA, NADC370QA, NADC372QA, NADC375QA, NADC378QA, NADC379QA, NADC394QA, NADC405QA, NADC412QA, NADC414QA, NADC415QA, NADC416QA, NADC418QA, NADC419QA, NADC421QA, NADC260QA2, NADC267QA2, NADC280QA2, NADC282QA2, NADC302QA2, NADC307DEV, NADC307SA, NADC319QA4, NADC342QA2, NADC342QA3, NADC371QA2, NADC378QA2, NADC405QA2, NADC405QA3, NADC415QA2, NADC415QA3, NADC415QA4, NADC415QA5, NADC415QA6, NADC415QA7, NADC422QA, NADC252QA, NADC309QA, NADC403QA, NADC391QA, NADC402QA, NADC332QA


Schedule

April 23, 2024 11:00PM - April 24, 2024 1:00AM EDT


April 23, 2024 11:00PM EDT
[Update] Scheduled maintenance is starting.

April 24, 2024 1:00AM EDT
[Update] Scheduled maintenance is complete.
TMS Server Maintenance Planned Maintenance

Description

On April 22 , between 9:00pm - 12:59pm ET, your TMS server will be unavailable for up to 90 minutes. No action should be necessary on your part. If you are unable to log into the server after 1:01am ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS


Locations

NADC271PA, NAMT015PA


Schedule

April 22, 2024 9:00PM - April 23, 2024 12:59AM EDT


April 22, 2024 9:00PM EDT
[Update] Scheduled maintenance is starting.

April 23, 2024 12:59AM EDT
[Update] Scheduled maintenance is complete.