All Systems Operational

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Shared Services

Operational

Production TMS

Operational

Quality TMS

Operational

Final Mile

Operational

Back Office

Operational

Claims Services

Operational

ITS NxGen

Operational

Edge

Operational

External Services

AWS EC2

Amazon Web Services

Cloudflare

DHL

Fedex

MS Office365

Mimecast

SendGrid

Status.io

UPS

4

Upcoming Maintenances

0

Days Until Next Maintenance

0

Incidents Last 7 Days

Scheduled Maintenance

TMS Server Maintenance Planned Maintenance

Schedule

May 16, 2024 9:00PM - May 17, 2024 12:01AM EDT

Components

Production TMS

Locations

NADC304PA, NADC321PA, NAMT024PA

Description

On May 16 , between 9:00pm - 11:59pm ET, your TMS server will be unavailable for up to 90 minutes. To ensure the continued performance and security of our services, the current version may be upgraded to a point release as necessary. This proactive measure is taken to mitigate any known issues and maintain the integrity of our system. No action should be necessary on your part. If you are unable to log into the server after 11:01pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.
TMS Server MaintenancePlanned Maintenance

Schedule

May 18, 2024 8:00PM - 9:00PM EDT

Components

Production TMS

Locations

NADC307PW

Description

On May18, between 8:00pm - 9:00pm ET, your TMS server will be unavailable for up to 15 minutes. No action should be necessary on your part. If you are unable to log into the server after 9:01pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.
TMS Server Maintenance Planned Maintenance

Schedule

May 20, 2024 9:00PM - May 21, 2024 12:00AM EDT

Components

Production TMS

Locations

EUDC298PA, NADC296PA

Description

On May 20 , between 9:00pm - 11:59pm ET, your TMS server will be unavailable for up to 90 minutes. To ensure the continued performance and security of our services, the current version may be upgraded to a point release as necessary. This proactive measure is taken to mitigate any known issues and maintain the integrity of our system. No action should be necessary on your part. If you are unable to log into the server after 11:01pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.
TMS Production PromotesPlanned Maintenance

Schedule

June 26, 2024 10:00PM - 10:30PM EDT

Components

Production TMS

Locations

NADC262PA, NADC272PA, NADC276PA, NADC278PA, NADC280PA, NADC283PA, NADC299PA, NADC309PA

Description

As per our current update policy and previous notice, the below production tenants will be promoted to 3.38.8 on June 26th unless a prior promote is requested. If the tenants are promoted to 3.37 or higher prior to June 26th no promote will occur. See https://status-files.mercurygate.com/Update_announcment.pdf for details on the policy.

History (Last 7 days)

TMS Server MaintenancePlanned Maintenance

Description

There will be a CSR Promote to the current TMS Version, updating to version 3.38.6. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 11:59am ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS, Quality TMS


Locations

APMT001PA, NADC325QA


Schedule

May 16, 2024 10:00AM - May 16, 2024 11:59AM EDT


May 16, 2024 10:00AM EDT
[Update] Scheduled maintenance is starting.

May 16, 2024 11:59AM EDT
[Update] Scheduled maintenance is complete.
TMS Server MaintenancePlanned Maintenance

Description

There will be a CSR Promote to the current TMS Version, updating to version 3.38.6. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 11:59pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS, Quality TMS


Locations

NADC297PA, NADC304PA, NADC306PA, NADC344PA, NAMT000PA, NAMT001PA, NAMT002PA, NAMT004PA, NAMT005PA, NAMT006PA, NAMT007PA, NAMT008PA, NAMT009PA, NAMT010PA, NAMT011PA, NAMT012PA, NAMT013PA, NAMT014PA, NAMT015PA, NAMT016PA, NAMT017PA, NAMT018PA, NAMT020PA, NAMT021PA, NADC313QA, NADC332PA2, NAMT003PA2, NADC410PA, NAMT022PA, EUMT001PA, NAMT023PA, NAMT024PA, NAMT025PA, NAMT026PA, NAMT027PA, EUMT002PA


Schedule

May 15, 2024 10:00PM - May 15, 2024 11:59PM EDT


May 15, 2024 10:00PM EDT
[Update] Scheduled maintenance is starting.

May 15, 2024 11:59PM EDT
[Update] Scheduled maintenance is complete.
Server MaintenancePlanned Maintenance

Description

During this maintenance period, the FinalMile application and services may intermittently become unavailable, no action will be necessary on your part.


Components

Final Mile


Locations

Final Mile US Prod, Final Mile US UAT, Final Mile US QA


Schedule

May 14, 2024 10:00PM - May 14, 2024 11:00PM EDT


May 14, 2024 10:00PM EDT
[Update] Maintenance is starting.

May 14, 2024 11:00PM EDT
[Update] Maintenance has ended.
Server MaintenancePlanned Maintenance

Description

During this maintenance period, the FinalMile application and services may intermittently become unavailable, no action will be necessary on your part.


Components

Final Mile, Back Office


Locations

Final Mile US Prod, Final Mile US UAT, Final Mile US QA, Backoffice US Prod, Backoffice US UAT, Backoffice US QA


Schedule

May 13, 2024 11:59PM - May 14, 2024 1:59AM EDT


May 13, 2024 11:59PM EDT
[Update] Scheduled maintenance is starting.

May 14, 2024 1:59AM EDT
[Update] Maintenance has ended.
TMS Server Maintenance Planned Maintenance

Description

On May 13 , between 9:00pm - 11:59pm ET, your TMS server will be unavailable for up to 90 minutes. To ensure the continued performance and security of our services, the current version may be upgraded to a point release as necessary. This proactive measure is taken to mitigate any known issues and maintain the integrity of our system. No action should be necessary on your part. If you are unable to log into the server after 11:01pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS


Locations

NAMT016PA, NAMT018PA, NAMT003PA2


Schedule

May 13, 2024 9:00PM - May 13, 2024 11:59PM EDT


May 13, 2024 9:00PM EDT
[Update] Scheduled maintenance is starting.

May 13, 2024 11:59PM EDT
[Update] Scheduled maintenance is complete.
TMS Server MaintenancePlanned Maintenance

Description

For up to 10 minutes during this period, the Production MercuryGate TMS application may not be available. No action should be necessary on your part.


Components

Production TMS


Locations

NADC309PA


Schedule

May 10, 2024 10:00PM - May 10, 2024 10:30PM EDT


May 10, 2024 10:00PM EDT
[Update] Scheduled maintenance is starting.

May 10, 2024 10:30PM EDT
[Update] Scheduled maintenance is complete.
TMS Server Maintenance Planned Maintenance

Description

On May 9 , between 9:00pm - 11:59pm ET, your TMS server will be unavailable for up to 90 minutes. To ensure the continued performance and security of our services, the current version may be upgraded to a point release as necessary. This proactive measure is taken to mitigate any known issues and maintain the integrity of our system. No action should be necessary on your part. If you are unable to log into the server after 11:01pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS


Locations

NADC258PA, NADC343PA, NAMT011PA


Schedule

May 9, 2024 9:00PM - May 10, 2024 12:00AM EDT


May 9, 2024 9:00PM EDT
[Update] Scheduled maintenance is starting.

May 10, 2024 12:00AM EDT
[Update] Scheduled maintenance is complete.
TMS Server MaintenancePlanned Maintenance

Description

There will be a patch to your TMS server to restore functionality. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 11:59pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS, Quality TMS


Locations

APMT001PA, NAMT000PA, NAMT001PA, NAMT002PA, NAMT004PA, NAMT005PA, NAMT006PA, NAMT007PA, NAMT008PA, NAMT009PA, NAMT010PA, NAMT011PA, NAMT012PA, NAMT013PA, NAMT014PA, NAMT015PA, NAMT016PA, NAMT017PA, NAMT018PA, NAMT019PA, NAMT020PA, NAMT021PA, NAMT380PA, APMT001QA, APMT101QA, NAMT000QA, NAMT001QA, NAMT002QA, NAMT003QA, NAMT004QA, NAMT005QA, NAMT006QA, NAMT007QA, NAMT008QA, NAMT009QA, NAMT010QA, NAMT011QA, NAMT012QA, NAMT013QA, NAMT014QA, NAMT015QA, NAMT016QA, NAMT017QA, NAMT020QA, NAMT021QA, NAMT100QA, NAMT101QA, NAMT102QA, NAMT103QA, NAMT104QA, NAMT105QA, NAMT106QA, NAMT107QA, NAMT108QA, NAMT109QA, NAMT110QA, NAMT111QA, NAMT112QA, NAMT113QA, NAMT114QA, NAMT115QA, NAMT116QA, NAMT117QA, NAMT118QA, NAMT119QA, NAMT120QA, NAMT121QA, NAMT122QA, NAMT000PW, NAMT001PW, NAMT002PW, NAMT003PA2, NAMT003PW, NAMT004PW, NAMT005PW, NAMT006PW, NAMT007PA2, NAMT007PA3, NAMT007PW, NAMT008PW, NAMT009PW, NAMT011PA2, NAMT011PW, NAMT011PW2, NAMT012PW, NAMT012PW2, NAMT013PW, NAMT014PW, NAMT018PW, NAMT000QA, NAMT004QA, NAMT009QA, NAMT020QA, NAMT021QA, NADC332QA, NAMT000PA, NAMT004PA, NAMT020PA, NAMT021PA, NAMT022PA, EUMT001PA, NAMT023PA, NAMT024PA, NAMT025PA, NAMT026PA, NAMT027PA, EUMT002PA


Schedule

May 9, 2024 8:00PM - May 9, 2024 8:30PM EDT


May 9, 2024 8:00PM EDT
[Update] Scheduled maintenance is starting.

May 9, 2024 8:30PM EDT
[Update] Scheduled maintenance is complete.